top of page

Tech Support

Please fill out the form below concerning any internet or tech support regarding your Connext Fiber Internet. Review our FAQs for additional troubleshooting solutions.​

Your request has been received!

Disclaimer: By providing a valid phone number and agreeing, you consent to receive SMS/text messages and pre-recorded calls from Connext including, but not limited to: marketing, customer service, and account notifications. No purchase or acceptance of service necessary. Message & data rates may apply. Text STOP at any time to opt out.

Experiencing an Internet Outage or Connection Issue?

Follow the steps below 

​

  1. Press the power button to turn the router off, then unplug the device, and wait 15 seconds. Plug it back in and turn it on. DO NOT reboot or reset the device. If this does not resolve your outage or connection issue, proceed to the next steps.

  2. Fill out the form above to submit a ticket. This is a direct way of communicating with our fiber technicians.

  3. A technician will respond as soon as they are available to guide you through other troubleshooting techniques. They may also request additional information about the issue you are experiencing. Any messages will be received as an email.

  4. If needed, the technician will schedule a home visit to resolve your outage or other service interruption.

bottom of page